48 hours notice is required for change or cancellation of a booking. Change or cancellation of a booking within 48 hours of the allocated time will incur a fee of $100 (less than 12 hours notice will incur the full service charge). If the changed or cancelled booking does fill, this fee will be fully waived. Any client who does not turn up for their booking will be charged the full service amount. There are no other exceptions. To easily make changes to an existing booking use the link provided in the system email. The 'manage reservation' link provided in the system email is only functional if more than 48 hours from the allocated time.
A $100 Paypal deposit is required for all New Client to secure their first booking. The deposit can and will be returned with the valid cancellation of a booking only. A valid cancellation is only possible 48 hours or more from the allocated time. The complete Booking Policy terms are stated above. On arrival, if a client decides they would not like to continue with their service or it is deemed to not be advisable to do so, they will lose their deposit. Allow up to 24 hours for a deposit to be processed as this has to be done manually outside of business hours.
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