April 2021 | A waitlist has been the most highly requested service since switching exclusively to online booking 10 years ago. The answer to this request was always, "there's no waitlist", and for very well-considered reasons. That said, multiple extended lockdowns changed things. The need and requests for a waitlist increased substantially. A decision was made to give it a go, despite my previous hesitations.

So far, we've tried a few different methods of offering a waitlist. Unfortunately, both have had significant issues. The first attempt was a simple email sign up. That initially worked great, but the list quickly swelled to well over 100 names in just over 1 week. This meant getting a waitlist spot was akin to winning the lottery and many were notably frustrated. Some even sent angry emails. Then, my email server was warned about sending spam as 100+ emails a couple of times a week is considered highly suspicious activity. This risked the integrity of the entire online booking system. I had to try something else.

Februrary 2021 | Many think a lack of photos online solely relates to being against social media, something that I've been vocal about in several interviews. While that is true, it's only a minor part of the much larger topic presented here. ​Overall, this entire notion of client photos resonates to the very core of my professional philosophy and continued success here in Australia.
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To begin with, my clients are a wonderful mix of Anglo, Asian, Middle Easter, African, and Pacific Islanders. They are aged 20 something to 70 something. Attempting to visually capture what I do would be an unrealistic, arduous task that I do not have the time for during or after anyone's session. To that point, any attempt to post photos online only serves to alienate those who feel they are not equally or at all represented. The bottom line, photos are riddled with bias, something that is necessary to avoid as much as possible.

​Most important though,  I also work with a number of individuals who have a variety of personal and private situations - from public personalities to camera shy and Transgender through anxiety challenges, neurodiversity, pre and post-chemotherapy, Alopecia and Trichotillomania.