Satisfaction

Stock image. Clients are never photographed.

Satisfaction

March 2018 | Regardless of skill, intention and communication, sometimes a client will not be completely happy. Life is easy when we get a win, but no one wins all the time. The greatest lesson in life both personally and professionally is to accept that this will happen. In fact, it is a necessary part of development.

​While early in life we often fear our failures and mistakes, with time, we learn that these situations are essential for growth. In fact, we must relish these opportunities to learn and use them for increased momentum. Through the last two posts, I laid out the key principles of my practice, communication and transparency. It is with this final topic, satisfaction, that the three are all tied together.

​Satisfaction can be achieved when both the client and hairdresser are able to feel content with their choices and results. This is assisted with effective communication and transparent practices. With these intact, both the client and hairdresser can feel empowered to respond when things don't turn out exactly as they were hoping.

For the client, this means they will have a much greater chance of achieving what they are after, and for a hairdresser, they can have the opportunity to learn how to best meet their client's needs. Hairdressing only achieves a win if both parties are happy and fulfilled. Sometimes relationships can take time to develop in a manner that both individuals can feel supported and content. It's vital for each individual to communicate effectively throughout this process. A hairdresser who believes in an ethical, transparent practice while having clear positive intentions, provides the opportunity for their client to find satisfaction at every stage of this journey.