Part three of three. Regardless of skill, intention or communication, things will not always result in every single client being completely happy. Life is easy when we get a win, but no one wins all the time. The greatest lesson in life both personally and professionally is to accept that this will happen. In fact, it is a necessary part of development. While early in life we often fear failure or mistake, with time we learn these opportunities serve as an essential key to growth. We must relish these opportunities to learn and use them for forward momentum. Through the last two posts I laid out the key principals of my practice, communication and transparency. It is with this final topic, satisfaction, that the three are tied together.
Satisfaction can be achieved when both the client and hairdresser are able to feel content with their choices and results. This is made possible only through solid communication and transparent practices. With these in tact, both the client and hairdresser are empowered (and encouraged) to respond when things don't turn out perhaps exactly as they were hoping. Ultimately for the client this means they will have a much greater chance of achieving what they are after. For a hairdresser they have the opportunity to make adjustments, offer recommendation, or provide compensation - all of which support positive growth.
Hairdressing only achieves a win if both parties are happy and fulfilled. Sometimes relationships can take time to develop in a manner which both individuals can feel supported and content. It's important along the way for each individual to communicate effectively. A hairdresser who believes in an ethical transparent practice provides the opportunity for their client to find satisfaction at every stage of the journey.
© Tom Zappala | All rights reserved | License Number 286247 | ABN 27 306 081 547