Part three of three. Regardless of skill, intention or communication, things will not always result in every client being completely happy. Life is easy when we get a win, but no one wins all the time. The greatest lesson in life both personally and professionally is to accept that this will happen. In fact, it is a necessary part of development. While early in life we often fear failure or mistakes, with time we learn that these situations are essential to growth. We must relish these opportunities to learn and use them for forwarding momentum. Through the last two posts, I laid out the key principals of my practice: communication and transparency. It is with this final topic, satisfaction, that the three are tied together.
Satisfaction can be achieved when both the client and hairdresser are able to feel content with their choices and results. This is assisted with effective communication and transparent practices. With these intact, both the client and hairdresser are empowered (and encouraged) to respond when things don't turn out perhaps exactly as they were hoping. For the client, this means they will have a much greater chance of achieving what they are after, and for a hairdresser, they can have the opportunity to learn how to best meet individual needs and better resolve challenges.
Hairdressing only achieves a win if both parties are happy and fulfilled. Sometimes relationships can take time to develop in a manner which both individuals can feel supported and content. It's vital for each individual to communicate effectively throughout this process. A hairdresser who believes in an ethical, transparent practice provides the opportunity for their client to find satisfaction at every stage of the journey.
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