Bookings
A 50% deposit is required to secure all bookings. 48 hours notice is required for changes to or cancellation of a booking. Change or cancellation within 48 hours of the allocated time will forfeit the booking deposit. A $3 processing fee, will be deducted from all refunds. To easily move, cancel or otherwise change an existing booking clients must use the link provided in the system email. The 'manage reservation' link provided in the booking email is only functional if more than 48 hours from the allocated time.

Guests
Additional guests are not permitted during a booking. This includes but is not limited to parents, partners, friends, infants, adorable children or pets. If you have specific concerns or questions about this policy, please use the email provided on the contact​ page to inquire prior to making a booking.

Courtesy
It is politely requested that guests please refrain from wearing perfume as it can easily linger in the space for others. Also, Tom is hypersensitive to them. It is requested that mobile phones be switched to silent upon entry.

Arrival
Bookings commence with a thorough consultation. Hair texture, lifestyle and needs will all be addressed. The process is similar to what one would experience visiting a conscientious alternative health practitioner or therapist.

Ethics
Tom believes strongly in operating an ethical practice which does not engage in false, misleading or discriminatory pricing. There are never additional or hidden costs regardless of length, density, type of cut or amount of product used. There is no up-selling or manipulative marketing tactics of any kind.

Payment
Tom Zappala Haircutting is a fully ATO compliant independent small business. Eftpos and credit facilitates are available. GST is included in the service price listed.