Last updated: 15 September 2020

Bookings
Due to COVID-19, the 48-hour policy stated here has been temporarily reduced to 24-hours. 48 hours notice is required for cancellation or rescheduling of a booking. Cancellation or rescheduling within 48 hours of the allocated time will forfeit the booking deposit. A $5 processing fee, will be deducted from all refunds. To easily make changes to an existing booking, clients must use the link provided in the confirmation email.

Guests
Additional guests are not permitted during a booking. This includes but is not limited to infants, adorable children, parents, partners, friends or pets. If you have specific concerns or questions about this policy, please use the form provided on the contact​ page to inquire prior to making a booking.

Courtesy
It is politely requested that guests please refrain from wearing perfume as it can easily linger in the space for others. Also, Tom is hypersensitive to them. It is requested that mobile phones be switched to silent upon entry.

Ethics
This is a flat rate practice. There are never additional or hidden costs regardless of hair or curl type, length, density, cut desired or amount of product used.

Payment
Tom Zappala Haircutting is a cashless, fully ATO compliant independent small business. Eftpos or credit card payments are required. GST is inclusive. Service price increases are clearly noted on the pricing page a minimum of 6 months in advance.