Last updated: 7 November 2020
Bookings
Bookings are made exclusively online via the menu link and require a $100 deposit. 48-hours notice is required for cancellation or rescheduling of a booking. Any changes made within 48-hours of the allocated time will forfeit the deposit. A $5 processing fee will be deducted from all refunds. Due to COVID-19 the 48-hour policy has been temporarily reduced to 24 hours.

Guests
Additional guests are not permitted during a booking. This includes but is not limited to infants, adorable children, parents, partners, friends or pets.
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Courtesy
It is respectfully requested that clients refrain from wearing perfume as it can easily linger in the studio for others. Also, Tom is hypersensitive to them.
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Ethics
This is a flat fee practice. There are never any additional costs regardless of hair type, length, density, type of cut or product usage.
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Payment
Tom Zappala Haircutting is a cashless, fully ATO compliant independent small business. Eftpos or credit card payments are required. GST is inclusive.
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Privacy
All personal data submitted to this website is kept confidential and safe. Apart from emails regarding the waitlist, booked services and the reminder SMS, clients are never sent marketing materials of any kind. Privacy Policy