Privacy Policy
This Privacy Policy explains how Tom Zappala Haircutting collects, uses, stores, and protects personal information. It applies to all services provided directly by Tom Zappala Haircutting, including website enquiries and online bookings.
By using this website or booking a service, you consent to the handling of personal information as described in this Privacy Policy.
Commitment
Tom Zappala Haircutting is committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Personal information is handled lawfully, transparently, and only to the extent necessary to provide services.
Information Collected
The personal information collected may include your name, email address, mobile number, and booking details. This information is collected only where necessary to provide services, manage bookings, and communicate with you in relation to your appointment.
Personal information may occasionally be provided voluntarily by clients via email or other direct communication, including contextual information related to hair loss, neurodivergence, or personal circumstances. This information is not requested, is not used for diagnosis or treatment, and is handled with discretion solely to support service delivery where relevant.
Payment information required to process bookings is handled by third-party payment providers. Tom Zappala Haircutting does not store full credit card details.
Purpose of Collection
Personal information is collected for the primary purpose of delivering and administering services, including:
- managing bookings and appointments;
- communicating service-related information, confirmations, or reminders;
- responding to enquiries or requests.
Marketing communications are not sent.
Disclosure of Information
Personal information may be disclosed to third-party service providers strictly where required to operate the business. This includes booking systems, information technology services, and payment processors.
Payment processing services used by Tom Zappala Haircutting include Stripe for online booking deposits and Zeller for in-person payments. Payment information is handled directly by these providers in accordance with their own security and privacy practices. Tom Zappala Haircutting does not store full payment card details.
Information may also be disclosed where required or authorised by law.
Website Tools and Automated Responses
This website includes an automated question-and-answer tool that allows visitors to submit text queries. Information entered into this tool may be processed by third-party artificial intelligence services, including OpenAI, for the sole purpose of generating automated responses.
Users are encouraged not to submit sensitive or personally identifying information through this feature. Chat interactions are not used for marketing, profiling, or decision-making purposes.
Information processed through this tool is handled in accordance with this Privacy Policy and the data handling practices of the relevant third-party service providers.
Data Security
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While care is taken to work with reputable systems and providers, no method of electronic transmission or storage is completely secure.
Access and Correction
You may request access to personal information held about you and request correction if it is inaccurate, incomplete, or out of date. Requests can be made via the contact details below. Identity verification may be required.
Retention and Disposal
Personal information is retained for as long as necessary to support service continuity, record-keeping, and legal or administrative obligations, unless a request for deletion is made or the information is no longer required. When information is no longer needed, it is securely destroyed or de-identified.
Changes to This Policy
This Privacy Policy may be updated from time to time. The current version will always be published on this website.
Contact
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact Tom Zappala Haircutting.