Reference photo only. Tom does not photograph clients.
Aside from the obvious concerns relating to our current health crisis, I've heard that this website overall presents in a way which gives the impression that I seem to take this whole cutting hair business rather seriously. While many seem to inherently understand why this is, I felt it best to make a short post which should all but answer this lingering question for those, particularly new clients, who might have questions or curiosity.
Well, for starters, this isn't a conventional hair salon someone casually strolls into as a walk-in looking for a quick 'trim'. When a person arrives at this site and ultimately for a booking, it is typically out of frustration regarding previous attempts at having someone tend to their hair in a supportive manner. The key words in that sentence are thus: "having someone tend to their [your] hair in a supportive manner." Think about that. When you make a booking at my studio, you are once again attempting to have yet another person you don't know - and who also doesn't know you - attempt to groom you in a manner which will hopefully make you really happy. That is what's going on here, is it not?
Despite the decades of experience and countless accolades which I am forever grateful for, I still am just some guy with scissors -- particularly if you've never been here before. Again, if my understanding is correct, this situation is precisely the sort of thing which has led to rather consistent disappointment and hence, why you might choose to come here (or be reading this). So yes, of course I will take this responsibility of grooming others rather seriously. Now, that's not to say that once the consultation has concluded and we both have confidence in each other and what needs to happen, things remain unusually serious the entire booking. Quite the contrary, I absolutely like to ensure the experience here is a positive one, both in terms of the actual work being performed, but also in the manner in which we interact and engage. That said, do I go out of my way to make sure the experience here super fun and entertaining? Definitely not. Do clients and I often have a laugh together? Yes we do. In that way, I'm again grateful those whom I tend to attract seem to view the world we live in through a similar lens and enjoy spirited conversation covering a wide array of topics.
As stated elsewhere in this blog, the way I present on this site and in person is absolutely, by design in fact, meant to resonate soundly with a specific type of individual, while intentionally offering a considered deterrent for those who probably wouldn't be a good fit here. The results enthusiastically speak for themselves. It bears repeating, above all, what I strive to ensure is that each person who ultimately visits here feels listened to, heard, supported and above all, respected. In my mind, that is what clients deserve from me above all else. Well, that and seriously good hair.
For further reading on this topic, this post here will provide further insight as to the motivations.
© Tom Zappala | All rights reserved | License Number 286247 | ABN 27 306 081 547